Merged-Table Limitation: Split Only Empty Merged Tables

Before You Start

• You must have access to the floor plan screen.
• Select a floor plan, not a bar tabs plan. The merge, separate, transfer, and free-table controls are shown for floor plans.
• The table group must already be merged. When separate-table mode is turned on, only merged table groups can be selected.
• The merged group must be empty: no active order and no guests assigned. Otherwise the POS shows Can not split in-progress tables.

Scenario A: Split an Empty Merged Group in Floorplans

1. Open the floor plan screen and select the floor plan that contains the merged table group, such as Garden, Main, or the restaurant's configured floor name.
2. Tap the separate-table icon in the top toolbar. It is the icon with two arrows splitting apart, next to the merge icon.
3. Tap the merged table group that should be separated. The selected merged group is highlighted.
4. Review the selected table group. If the wrong group is selected, tap it again to clear the selection, then select the correct merged group.
5. Confirm the group is empty. If it shows guests or an active order, stop; it cannot be split.
6. Tap Done to separate the merged tables.
7. Wait for the POS message. A successful separation shows Table split.

Expected Result

The merged table group is separated. Each original table appears as its own available table on the selected floor plan, and the combined merged table name is removed.

Scenario B: An Order Already Exists on the Merged Group

The Floorplan split action is unavailable for this case. If separate active tickets are still needed before payment, use the Menu transfer workflow to move eligible items into a new or existing order; this creates a new ticket arrangement and does not restore the pre-merge receipts.

1. From the Menu screen, open the active merged-table order.
2. Open the order action menu and select Transfer Order/Item.
3. Add or create the target order, move the eligible items, review both tickets, and tap Save.
4. Before taking payment, confirm with the manager and guests which items belong on each new ticket. After payment begins, do not use this as a way to rebuild separate receipts; follow the restaurant's refund or manager-approval process instead.

See How to Transfer Orders and Order Items in Menu for the full transfer workflow.

Common Mistakes

• No table can be selected: Confirm the separate-table icon is active and the floor plan has a merged table group. Non-merged tables are disabled in this mode.
• The separate button is missing: Confirm you are on a floor plan. These table controls are hidden on bar tabs plans.
• The needed table is hidden: Turn off the Available or In Process filter, or switch to the correct floor plan tab.
• Done is not visible: Select a merged table group first. The POS shows Done only after a valid table group is selected.

Troubleshooting

• Can not split in-progress tables: The selected merged table group has guests or an active order. It cannot be separated back into its original receipts. Keep it merged, or—before payment—use Transfer Order/Item to create the tickets you now need.
• Data not found: No floor plans are available for this terminal or staff access. Confirm the restaurant floor plan setup and staff permissions.
• Only same Server or Manager can access this Order: The order belongs to another server. Ask the assigned server or a manager to open the order before making table changes.
• Tables were separated by mistake: Use the merge-table control on the same floor plan to merge the tables again, as long as the tables are still eligible.

Common Questions

• Can I separate any table? No. Separate-table mode is for merged table groups only.
• Can I restore separate receipts after merging tables? No. A merged order cannot be restored to its original separate receipts with Split Tables.
• Can I separate tables after an order starts or payment begins? No. The POS blocks the Floorplan split. Before payment, use Transfer Order/Item only if a manager confirms that creating new tickets is appropriate.
• Does splitting tables delete an order? No. Splitting is only for empty merged tables, so there is no order to delete or restore.
• Can I separate bar tabs? No. Table separation is for floor plan tables only.