How to Use Kiosk

For guests or staff assisting with a self-service order. Screens shown were captured on the Medium Tablet emulator.

Purpose

Use this tutorial to start a kiosk order, add and review an item, pay with a gift card, and finish the receipt step.

Before You Start

The terminal must be configured for kiosk mode with a current menu.
Gift Card must be enabled, and the kiosk must be online to validate a gift card.

Place and Pay for an Order

On the welcome screen, tap Touch Screen to Begin.
Select Take Away. For a dine-in order, select Dine In and follow the prompt to enter or select the table number.
Browse a category or use Search Items. Tap the orange plus button on the item you want to order.
Choose the required size or customization. Add optional modifiers or a note if needed, then tap Add to Cart.
Check the item quantity and running total. Tap View Order & Pay when the order is ready.
Review the item, charges, and total in Your Cart. Use Customize or Add More Items if a change is needed; otherwise tap Checkout.
Under Gift Card, tap the manual code field, enter gift-card code, and tap the orange arrow. The gift-card code is intentionally not shown in the screenshot.
On Confirm Payment, compare the payment amount with the gift-card balance, then tap Confirm.
Select a tip percentage, enter a custom tip, or tap No Tip. This walkthrough uses No Tip.
Confirm that the screen says Order Placed and shows Paid. Note the order number for collection. Enter an email or phone number and tap Send for a digital receipt, or tap No Receipt.
Wait for the Thank You screen. The kiosk automatically resets for the next guest.

Expected Result

The order is marked paid, an order number is shown for collection, and the kiosk returns to the welcome screen after the thank-you countdown.

Troubleshooting

Invalid Code: Re-enter the gift-card code carefully or scan/swipe a valid card.
Insufficient balance: Use another valid gift card or ask staff which alternate payment method to use.
GiftCard is Disabled: Ask a manager to enable the Gift Card feature for the kiosk.
Please Enable Internet Connection: Restore the kiosk network connection before validating the gift card.
Item Not Available or Out of Stock: Return to the menu and select another available item.

Notes

Menu items, prices, charges, gift-card balances, order numbers, and available receipt methods vary by restaurant configuration. The values in these screenshots are training data from the Medium Tablet emulator.