How to Set Up Tip Preferences from Backoffice

For managers who configure the percentage choices shown to guests on the SalsaPOS tip screen.

Purpose

Set four suggested tip percentages for one location or all locations, then restart SalsaPOS and confirm that the new choices appear during an eligible payment.

Before You Start

Sign in to Backoffice with an account that can change settings.
Confirm which location needs the new tip percentages.
Keep each POS connected to the cloud so it can synchronize the saved preferences after restart.

Part 1: Configure Tip Preferences in Backoffice

Open Settings. Under Pos Tip Preferences, select Pos Tip Preferences.
Under Select Location, choose the location whose tip choices you want to change. Preferences are configured for the selected location unless you apply them to all locations later.
Enter the four tip percentages you want guests to see in fields 1 through 4. The values in the screenshot are examples; use the percentages approved for your business.
To use the same four percentages at every location, select Apply To All Locations. Leave it clear when the change should affect only the location selected in the previous step.
Review all four percentages, then select Save.

Mandatory: After saving the changes in Backoffice, fully restart the SalsaPOS application on every affected POS device. The new tip preferences will not be ready for use until the app restarts and synchronizes.

Part 2: Restart and Verify on POS

Fully close SalsaPOS on each affected device, then open the application again. Signing out without restarting the application is not enough.
Wait for SalsaPOS to reconnect and finish synchronizing the latest Backoffice data.
Create or open an order, select Quick Pay, and choose an eligible payment method such as Card or Gift Card.
On Add Tip, confirm that the four configured percentages appear. The guest can select one of them, choose Custom Tip, or choose No Tip. The tip amount is calculated from the order amount.

Expected Result

After the mandatory restart and synchronization, the SalsaPOS Add Tip screen shows the four saved percentage choices for the correct location. Custom Tip and No Tip remain available.

Troubleshooting

The old percentages still appear: Confirm that Save was selected, fully restart SalsaPOS, and wait for cloud synchronization to finish.
The wrong location changed: Return to Pos Tip Preferences, select the intended location, enter the values again, and save.
Every location changed unexpectedly: Check whether Apply To All Locations was selected. Correct each affected location as needed, save, and restart its POS devices.
The tip screen does not open: Confirm that Tip in Transaction is enabled for the location and that the payment method supports the tip flow.
The POS is offline: Restore its network connection, then restart SalsaPOS again so the saved preferences can synchronize.

Screenshot Note

The percentages and order amounts shown in the screenshots are examples. Your POS will display the values saved for your location and calculate tip amounts from the current order.