How to Set Up Opening and Closing Time from Backoffice

Why SalsaPOS Needs These Times

A restaurant's business day does not always match the calendar day from midnight to midnight. For example, an order placed at 1:00 AM may belong to the previous evening's service. The configured schedule gives SalsaPOS one consistent boundary for:

Important: Opening and closing times define the POS operational day. They do not automatically lock the POS or perform Restaurant Closing.

Before You Start

• Sign in with a Backoffice account that can change settings.
• Confirm the location and its approved operating hours.
• Keep the POS connected to the cloud so it can download the saved schedule after restart.

Part 1: Set the Hours in Backoffice

1. Open Settings. Under Preferences, select Opening and Closing Time.
2. Under Select Location, select the location whose hours you want to configure. Hours are saved separately for each location.
3. Review Monday through Sunday. For each day, the first field is the opening time and the second field is the closing time.
4. Select the opening field, choose the hour and minute in the 24-hour time picker, and confirm with OK. Repeat for the closing field.
5. If every day uses the same hours, complete Monday and select Apply to all. Otherwise, enter each day separately. Check all seven days, then select Save.

Mandatory: After saving the changes in Backoffice, fully restart the SalsaPOS application on every POS device. The new opening and closing times are not ready for use until the app restarts and synchronizes.

Part 2: Restart and Verify SalsaPOS

1. Fully close SalsaPOS, then open the application again. Signing out without restarting is not enough. Wait while SalsaPOS loads and synchronizes the latest Backoffice data.
2. When the PIN screen appears, confirm the bottom-right status shows Cloud Connected. The POS is ready to use; staff can enter their PIN and continue normally.

What appears on POS: The configured times are not shown as editable fields on the POS. They are downloaded in the background and used as the location's operational-day schedule.

Part 3: How Opening and Closing Time Works on POS

1. Before today's opening time: SalsaPOS still treats activity as part of the previous operational day. In Order List, the Today's filter represents the business period that started at the previous day's opening time and ends at today's opening time.
2. When today's opening time is reached: A new operational day begins. New orders, cash movements, clock records, closing totals, and daily KOT numbering use the period from today's opening time up to the next day's opening time. There is no opening popup; staff continue using the normal order screen. Daily Specials use the new operational weekday.
3. During the operational day: The Today's Order List filter contains orders created since the operational day opened. The Profile's last-seven-days tips history follows operational periods, and closing summaries use the current opening-to-next-opening window so overnight activity is not split at midnight.
4. When the configured closing time is reached: SalsaPOS does not show a closing popup, log staff out, disable the order screen, or automatically close the restaurant. Staff can finish late orders, and activity remains in the current operational day until the next opening time.
5. Managers still close the restaurant manually: Open the manager Profile, select Close Shift, clear remaining orders, confirm team status, count cash, and select Close Restaurant. This workflow is separate from the configured closing time.
6. At the next opening time: The previous operational period moves under Prev. Orders, and a new Today's period begins. This opening-to-opening rollover keeps late-night orders with the correct restaurant day.

Expected Result

The selected location has opening and closing times for every day. After the mandatory restart and synchronization, SalsaPOS groups operational activity from one opening time to the next. Reaching closing time does not automatically close or lock the POS; managers complete Restaurant Closing manually.

Troubleshooting

• The POS may still be using the previous times: Confirm that Save was selected, fully restart SalsaPOS, and wait for synchronization to finish.
• The wrong location has the schedule: Return to Opening and Closing Time, select the correct location, enter its hours, and save again.
• Apply to all copied the wrong hours: Correct the affected days individually or set Monday correctly and use Apply to all again, then save.
• The POS is not Cloud Connected: Check the device's network connection. Restart SalsaPOS again after cloud connectivity is restored.
• Overnight hours or business-day totals look incorrect: Recheck the 24-hour opening and closing values for the current day and the next day's opening time.
• The POS is still usable after closing time: This is expected. Closing time does not lock ordering. Complete the separate manager Restaurant Closing workflow when service is finished.