How to Configure Gift Card Settings from Backoffice

For managers who configure the gift card appearance and preset sale amounts in Backoffice, then verify them on SalsaPOS.

Purpose

Use these settings to choose how gift cards look and which four preset amounts staff can select when selling a gift card on POS.

Before You Start

Sign in to Backoffice with permission to change settings.
Confirm which location you are configuring and the four approved gift card amounts.
If you will upload a gift card image, prepare the approved image file before opening the setting.
Keep each affected POS online so it can load the saved settings after restart.

Part 1: Open the Gift Card Settings

In Backoffice, select Settings from the left menu.
Find the Gift Card section. It contains Customize Your Gift Card Look and Gift Card Pre Defined Amounts in POS.

Part 2: Customize the Gift Card Look

Select Customize Your Gift Card Look.
Review the gift card preview at the top of the page.
To use a Backoffice theme, select Select Color, then choose one of the available color designs.
To use your own design, select Upload Image, choose Click to Upload, and select the approved image file. Follow any file type or size validation shown by Backoffice.
Check the preview, then select Save. Select Cancel only when you want to discard the unsaved appearance change.

Part 3: Configure Preset Gift Card Amounts

Return to the Gift Card section in Settings, then select Gift Card Pre Defined Amounts in POS.
Select the required Location.
Enter the four amounts that should appear as quick-select choices on the POS Gift Card screen. Enter numbers only in the amount fields.
If the same four amounts should be used by every location, select Apply To All Locations. Leave it unselected when the amounts are only for the chosen location.
Review all four amounts and the selected location, then select Save. Select Cancel only when you want to discard the unsaved amount changes.

Mandatory: After saving any gift card change in Backoffice, fully close and restart the SalsaPOS application on every affected POS device. Signing out or returning to the PIN screen is not enough.

Part 4: Restart and Verify on POS

Fully close SalsaPOS on the affected device.
Open SalsaPOS again and wait for it to finish loading and synchronizing the latest Backoffice data.
Sign in, open the order screen options, and select Gift Card.
Confirm that the gift card preview uses the saved color or image and that the four saved amounts appear under Select Amount. The Custom field remains available for a different amount.

Expected Result

After the mandatory restart, the POS Gift Card screen shows the saved gift card design and the four preset amounts configured for its location.

Troubleshooting

The old design or amounts still appear: Confirm that Save was selected, verify the POS network connection, and fully restart SalsaPOS again.
The wrong amounts appear: Confirm that the correct location was selected before saving. Also check whether Apply To All Locations was selected unintentionally.
The uploaded image is rejected: Use the file type and size requested by Backoffice, or select one of the built-in color designs.
Gift Card is missing on POS: Ask a manager to confirm that gift card functionality is enabled for the location.